Free Tax Prep Volunteers Make a Difference!

Help hard working families and seniors save money this tax season.

Where do you want to volunteer during tax season?

Tarrant County

Join forces with over 200 volunteers that help over 8,000 households file taxes each year in Tarrant County

Dallas County

Join forces with over 500 volunteers that help over 12,000 households file taxes each year in Dallas County.

Denton County

Join forces with 50 volunteers that help over 1,000 households file taxes each year in Denton County.

Why volunteer as a tax preparer?

Volunteer Benefits

  • No prior experience required

  • Free IRS tax prep training provided

  • Volunteer locations throughout DFW

  • Flexible volunteer hours

  • Develop a marketable skill

Community Benefits

  • Help people in need save money and claim valuable tax credits (tax prep fees can exceed $500)

  • Help boost the local economy (Dallas loses an estimated $50 million each year in unclaimed credits)

  • Help lift families out of poverty (VITA is considered the most effective anti-poverty program in America)

 

Volunteer in Tarrant County

In 2018, Tarrant County VITA Community Tax Centers provided FREE tax preparation services to over 9,000 families here in the Tarrant and Northeast Tarrant County areas. Volunteers have helped bring in over $16 million in refunds back to working Tarrant County families/individuals.

For the 2020 tax season, our VITA program will be celebrating 10 years of providing free tax preparation.  We have served over 50,000 families, have trained over 1,000 volunteers, and helped families receive over $100 million in tax refunds. 

 

In order to provide these services to families in Tarrant County, we need your help as a VITA volunteer! Our most critical times for serving taxpayers are the last week of January, the month of February, and the first week of March.

FREE Integrated Tax Return Preparation Training:

  • No prior tax experience required

  • Basic tax return training provided

  • Advanced tax return training for returning volunteers

  • Convenient training times for working people who are wanting to volunteer

  • Link & Learn online self- certification option (class room training recommended)

  • Pass IRS Tax Preparer Certification at Basic or Advanced level

  • Additional training resources provided to assist volunteers

Volunteering in Tarrant County is a Four Step Process:

1: Register

All Tarrant County volunteers must complete the volunteer registration form.

2: Sign Up at IRS

Volunteers must create an account on IRS Link & Learn and complete the following training and certification:

  • Volunteer Standards of Conduct (VSOC)

  • Intake & Quality Review 

3: Sign Up for Training

Once volunteers complete registration and online training requirements, they can sign up for a free local tax preparation training course. 

4: Pick Your Shifts

Once volunteers complete training they can sign up for volunteer shifts. View volunteer shift options below.

 
Below are the volunteer needs in Tarrant County

Tax Preparer


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! Volunteer Preparer Responsibilities:

  • Complete required training and IRS Volunteer Tax Preparer certification test (support sessions available)
  • Manage volunteer schedule using online scheduling tool
  • Work directly with families who need help preparing tax returns
  • Prepare tax returns by entering data into TaxSlayer software
  • Explain the tax return to the client and answer questions
Volunteer Training: All new volunteers need to attend 16 hours of in-person training, with classes starting in December. Trainings will cover the basics of tax law and the TaxSlayer software we use at the Community Tax Centers. At the end of training, you will be familiar with a basic tax return, know how to determine filing status and appropriate deductions/credits, and know
how to enter all relevant information into the tax software to create a tax return. Volunteer Tax Preparers should be comfortable:
  • Using Windows-based software
  • Working with people from all walks of life
  • Volunteering in a fast-paced environment
Volunteer Benefits:
  • Free training on tax law and tax return preparation
  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center
  • Hands-on, real-world experience
Volunteer Commitment: We ask volunteers to serve an average of 4 hours per week during the tax season, mid- January to April 17, 2018. Volunteers who serve a minimum number of hours will be asked to continue serving in the off-season through our smaller year-round program but have no obligation to do so. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Administrative Assistant


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! Volunteer Administrative Assistants help staff with tasks that are essential to the program’s sustainability. Tasks vary depending on the time of year and the ongoing needs of the program but typically include data entry and filing related to volunteer records. Volunteers will be serving at our main office located at: 2820 Swiss Ave, Dallas Texas 75204 Volunteer Administrative Assistant Responsibilities:

  • Pre-arrange schedule with Volunteer Coordinator
  • Check in with coordinator upon arrival to confirm priority tasks
  • Complete data entry and other tasks with accuracy
  • Maintain client and volunteer privacy and confidentiality
Volunteer Administrative Assistants should be comfortable:
  • Navigating Windows-based computers
  • Learning how to use a web-based volunteer management system
  • Working independently
Volunteer Benefits:
  • Hands-on, real-world experience with data management
  • Learning how a successful nonprofit uses data to provide quality community services
Volunteer Commitment: We ask administrative volunteers to commit an average of 3 hours per week. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Greeter


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! As the first person a taxpayer encounters, a Greeter welcomes clients, screens for eligibility and preparedness, collects documents, and assembles the information necessary for the Tax Preparer to complete the tax return in an efficient manner. The Greeter plays a critical role in ensuring that clients have a quality experience. Volunteer Greeter Responsibilities:

  • Complete required online training and certification – approximately 4 hours
  • Welcome and greet clients as they arrive
  • Provide clients with an overview of our services and correct forms
  • Conduct a brief interview session to ensure client eligibility and preparedness
  • Help clients complete forms as needed
  • Review identification and tax documents for authenticity
  • Prepare document folders for Tax Preparer
  • Maintain a clutter-free and organized reception desk and waiting area
  • Maintain the order in which clients should be served by Tax Preparers
Volunteer Greeters should be comfortable:
  • Providing quality service to diverse clientele
  • Working with a team and with people from all walks of life
  • Volunteering in a fast-paced environment
  • Managing organization systems and prioritizing tasks
  • Completing a privacy agreement and keeping client information confidential
Volunteer Benefits:
  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center
  • Hands-on experience
Volunteer Commitment: We ask volunteers to serve an average of 4 hours per week during the tax season, mid-January to April 17, 2018. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Outreach Team


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! General Job Function: The Dallas Community Tax Centers are currently seeking individuals to fill the volunteer positions of Outreach Team for the 2018 tax season. Seeking friendly and outgoing people with excellent people skills to easily engage and educate the community about our no-cost tax preparation services during day, evening, and weekend schedules. This role requires someone passionate about education and informing the community and is not afraid to begin conversations with strangers. Volunteer Outreach Responsibilities:

  • Tabling at community events
  • Block walking distributing flyers to businesses in certain zip codes
  • Presentations to community groups
  • Build relationships on behave of CTC with business and organization in the community
Volunteer Outreach Requirements:
  • High School Diploma or GED
  • Oral and written language proficiency in English required
  • One-year Customer Service experience
  • Must have reliable transportation, a current Texas driver's license, and evidence of auto liability insurance
Demonstrated Competencies:
  • Strong communication skills
  • Works well with diverse populations of clients and volunteers
  • Works well in a fast paced environment
  • Professional demeanor a must
  • Bilingual in English and Spanish a plus
For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Training Rover


Training for the Community Tax Centers volunteers is a huge effort, requiring a large team of volunteer leaders. Volunteer Training Rovers assist with training, providing support for people who need extra help, allowing the class to stay on track. Rovers serve an important role by helping us increase the number of volunteers who complete training and certification. At the same time, rovers improve the quality of the volunteer experience.

Rovers are needed for daytime, evening, and weekend trainings held in January & February and can serve for as many or as few sessions as they prefer. They assist in two settings:

  • Classroom training sessions: Rovers walk the floor of the classroom to provide technical assistance for participants who fall behind using TaxSlayer, have difficulty logging in, etc. Rovers who serve in training sessions need to prepare by using the TaxSlayer Practice Lab to become familiar with the basic navigation.

  • Testing support sessions: Rovers help volunteers as they take the certification test, pointing them to references like the Publication 4012 to find answers to tax law questions and providing technical assistance as needed. Rovers who serve in testing support sessions must be confident with Basic certification topics.

Requirements:

  • At least one year experience preparing returns in the Community Tax Centers program
  • Basic or higher certification for the 2015 or 2016 tax season

Responsibilities:

  • Assist individual volunteers as needed during a training or testing session
  • Provide correction in a sensitive way - volunteers have a range of experience and different learning styles
  • Refer volunteers to staff or training instructors for questions outside the rover’s experience

Benefits:

  • Roving is a leadership opportunity for volunteers who would like to increase their range of experience.
  • Rovers choose their own schedule and can sign up online at their convenience.
  • Rovers who serve for full-day trainings will be provided lunch.

Commitment:

  • Rovers are vital for our training process and are therefore expected to attend all sessions on their chosen schedule. Cancellations within 48 hours of a session require notification to the volunteer coordinator to ensure the spot can be filled.

For more information, contact:

Amber Jefferson

Dallas Community Tax Centers Volunteer Coordinator

Amber.Jefferson@foundcom.org

214-370-9344




Translator


Community Tax Centers provide free income tax preparation services to Dallas’s low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 tax returns and bring over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers!

58% of Community Tax Center clients speak Spanish as their primary language. We need bilingual volunteers to help clients and our volunteer tax preparers communicate effectively. Translators help ensure that taxpayers understand their tax return and their tax obligations.

Volunteer Translator Responsibilities:

  • Complete required online training and certification – approximately 3 hours
  • Work with clients and volunteers to help facilitate effective communication
  • Translate documents and procedures to clients
  • Respect privacy and confidentiality of clients
  • Work directly with families to ensure communication is not an obstacle to complete their tax returns

Volunteer Translators should be comfortable:

  • Translating in-depth financial information for native Spanish speakers
  • Providing quality service to diverse clientele
  • Working with people from all walks of life
  • Volunteering in a fast-paced environment
  • Completing a privacy agreement and keeping client information confidential

Volunteer Benefits:

  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center to answer questions
  • Hands-on, real-world experience in translation and working with the public

Volunteer Commitment:

We ask volunteers to serve an average of 4 hours per week during the tax season, mid-January 19 to April 17, 2018.

For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact:

Amber Jefferson

Dallas Community Tax Centers Volunteer Coordinator

DallasTaxVolunteer@foundcom.org

214-370-9344





Volunteer in Dallas County

Dallas Community Tax Centers provides free income tax preparation services to Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future.

 

In 2018, Dallas Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers!

Volunteering in Dallas County is a Three Step Process

1: Register

All Dallas County volunteers must register to volunteer through the Better Impact portal. New volunteers must create an account; returning volunteers can login to existing accounts.

2: Sign Up at IRS

Volunteers must create an account on IRS Link & Learn and complete the following training and certification:

  • Volunteer Standards of Conduct (VSOC)

  • Intake & Quality Review 

3. Follow on Facebook

Dallas Community Tax Centers will coordinate volunteer training and volunteer placement. Follow them on Facebook to keep in the loop!

  • Facebook Social Icon
 
Below are the volunteer needs in Dallas County

Tax Preparer


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! Volunteer Preparer Responsibilities:

  • Complete required training and IRS Volunteer Tax Preparer certification test (support sessions available)
  • Manage volunteer schedule using online scheduling tool
  • Work directly with families who need help preparing tax returns
  • Prepare tax returns by entering data into TaxSlayer software
  • Explain the tax return to the client and answer questions
Volunteer Training: All new volunteers need to attend 16 hours of in-person training, with classes starting in December. Trainings will cover the basics of tax law and the TaxSlayer software we use at the Community Tax Centers. At the end of training, you will be familiar with a basic tax return, know how to determine filing status and appropriate deductions/credits, and know
how to enter all relevant information into the tax software to create a tax return. Volunteer Tax Preparers should be comfortable:
  • Using Windows-based software
  • Working with people from all walks of life
  • Volunteering in a fast-paced environment
Volunteer Benefits:
  • Free training on tax law and tax return preparation
  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center
  • Hands-on, real-world experience
Volunteer Commitment: We ask volunteers to serve an average of 4 hours per week during the tax season, mid- January to April 17, 2018. Volunteers who serve a minimum number of hours will be asked to continue serving in the off-season through our smaller year-round program but have no obligation to do so. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Administrative Assistant


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! Volunteer Administrative Assistants help staff with tasks that are essential to the program’s sustainability. Tasks vary depending on the time of year and the ongoing needs of the program but typically include data entry and filing related to volunteer records. Volunteers will be serving at our main office located at: 2820 Swiss Ave, Dallas Texas 75204 Volunteer Administrative Assistant Responsibilities:

  • Pre-arrange schedule with Volunteer Coordinator
  • Check in with coordinator upon arrival to confirm priority tasks
  • Complete data entry and other tasks with accuracy
  • Maintain client and volunteer privacy and confidentiality
Volunteer Administrative Assistants should be comfortable:
  • Navigating Windows-based computers
  • Learning how to use a web-based volunteer management system
  • Working independently
Volunteer Benefits:
  • Hands-on, real-world experience with data management
  • Learning how a successful nonprofit uses data to provide quality community services
Volunteer Commitment: We ask administrative volunteers to commit an average of 3 hours per week. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Greeter


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! As the first person a taxpayer encounters, a Greeter welcomes clients, screens for eligibility and preparedness, collects documents, and assembles the information necessary for the Tax Preparer to complete the tax return in an efficient manner. The Greeter plays a critical role in ensuring that clients have a quality experience. Volunteer Greeter Responsibilities:

  • Complete required online training and certification – approximately 4 hours
  • Welcome and greet clients as they arrive
  • Provide clients with an overview of our services and correct forms
  • Conduct a brief interview session to ensure client eligibility and preparedness
  • Help clients complete forms as needed
  • Review identification and tax documents for authenticity
  • Prepare document folders for Tax Preparer
  • Maintain a clutter-free and organized reception desk and waiting area
  • Maintain the order in which clients should be served by Tax Preparers
Volunteer Greeters should be comfortable:
  • Providing quality service to diverse clientele
  • Working with a team and with people from all walks of life
  • Volunteering in a fast-paced environment
  • Managing organization systems and prioritizing tasks
  • Completing a privacy agreement and keeping client information confidential
Volunteer Benefits:
  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center
  • Hands-on experience
Volunteer Commitment: We ask volunteers to serve an average of 4 hours per week during the tax season, mid-January to April 17, 2018. For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Outreach Team


Community Tax Centers provide free income tax preparation services in Dallas' low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 returns and bring in over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers! General Job Function: The Dallas Community Tax Centers are currently seeking individuals to fill the volunteer positions of Outreach Team for the 2018 tax season. Seeking friendly and outgoing people with excellent people skills to easily engage and educate the community about our no-cost tax preparation services during day, evening, and weekend schedules. This role requires someone passionate about education and informing the community and is not afraid to begin conversations with strangers. Volunteer Outreach Responsibilities:

  • Tabling at community events
  • Block walking distributing flyers to businesses in certain zip codes
  • Presentations to community groups
  • Build relationships on behave of CTC with business and organization in the community
Volunteer Outreach Requirements:
  • High School Diploma or GED
  • Oral and written language proficiency in English required
  • One-year Customer Service experience
  • Must have reliable transportation, a current Texas driver's license, and evidence of auto liability insurance
Demonstrated Competencies:
  • Strong communication skills
  • Works well with diverse populations of clients and volunteers
  • Works well in a fast paced environment
  • Professional demeanor a must
  • Bilingual in English and Spanish a plus
For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact: Amber Jefferson
Dallas Community Tax Centers Volunteer Coordinator
DallasTaxVolunteer@foundcom.org
214-370-9344




Training Rover


Training for the Community Tax Centers volunteers is a huge effort, requiring a large team of volunteer leaders. Volunteer Training Rovers assist with training, providing support for people who need extra help, allowing the class to stay on track. Rovers serve an important role by helping us increase the number of volunteers who complete training and certification. At the same time, rovers improve the quality of the volunteer experience.

Rovers are needed for daytime, evening, and weekend trainings held in January & February and can serve for as many or as few sessions as they prefer. They assist in two settings:

  • Classroom training sessions: Rovers walk the floor of the classroom to provide technical assistance for participants who fall behind using TaxSlayer, have difficulty logging in, etc. Rovers who serve in training sessions need to prepare by using the TaxSlayer Practice Lab to become familiar with the basic navigation.

  • Testing support sessions: Rovers help volunteers as they take the certification test, pointing them to references like the Publication 4012 to find answers to tax law questions and providing technical assistance as needed. Rovers who serve in testing support sessions must be confident with Basic certification topics.

Requirements:

  • At least one year experience preparing returns in the Community Tax Centers program
  • Basic or higher certification for the 2015 or 2016 tax season

Responsibilities:

  • Assist individual volunteers as needed during a training or testing session
  • Provide correction in a sensitive way - volunteers have a range of experience and different learning styles
  • Refer volunteers to staff or training instructors for questions outside the rover’s experience

Benefits:

  • Roving is a leadership opportunity for volunteers who would like to increase their range of experience.
  • Rovers choose their own schedule and can sign up online at their convenience.
  • Rovers who serve for full-day trainings will be provided lunch.

Commitment:

  • Rovers are vital for our training process and are therefore expected to attend all sessions on their chosen schedule. Cancellations within 48 hours of a session require notification to the volunteer coordinator to ensure the spot can be filled.

For more information, contact:

Amber Jefferson

Dallas Community Tax Centers Volunteer Coordinator

Amber.Jefferson@foundcom.org

214-370-9344




Translator


Community Tax Centers provide free income tax preparation services to Dallas’s low-to-moderate income families. By helping people claim all of the tax credits for which they are eligible, volunteers can give their neighbors a chance to build a financial future. In 2018, the Community Tax Centers will prepare 15,000 tax returns and bring over $33 million into the pockets of those who need it most in our community. To do this, we need more than 700 volunteers!

58% of Community Tax Center clients speak Spanish as their primary language. We need bilingual volunteers to help clients and our volunteer tax preparers communicate effectively. Translators help ensure that taxpayers understand their tax return and their tax obligations.

Volunteer Translator Responsibilities:

  • Complete required online training and certification – approximately 3 hours
  • Work with clients and volunteers to help facilitate effective communication
  • Translate documents and procedures to clients
  • Respect privacy and confidentiality of clients
  • Work directly with families to ensure communication is not an obstacle to complete their tax returns

Volunteer Translators should be comfortable:

  • Translating in-depth financial information for native Spanish speakers
  • Providing quality service to diverse clientele
  • Working with people from all walks of life
  • Volunteering in a fast-paced environment
  • Completing a privacy agreement and keeping client information confidential

Volunteer Benefits:

  • Convenient tax center locations that offer daytime, evening, and weekend shifts
  • Flexibility to set own schedule and choose volunteer site(s)
  • Resources and staff support at each tax center to answer questions
  • Hands-on, real-world experience in translation and working with the public

Volunteer Commitment:

We ask volunteers to serve an average of 4 hours per week during the tax season, mid-January 19 to April 17, 2018.

For more information or to sign up, please visit our website at www.dallastaxcenters.org or contact:

Amber Jefferson

Dallas Community Tax Centers Volunteer Coordinator

DallasTaxVolunteer@foundcom.org

214-370-9344





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